Shipping, Payment & returns

ORDER PROCESSING

Orders placed Monday through Friday EST before 3:00 pm will be processed the following business day and, will be shipped within three business days.

Orders placed on non-business days will be processed the following business day and will be shipped within three business of the day of processing.

SHIPPING METHOD

Igloobaby offers shipping across Canada and worldwide, utilizing reputable carriers such as Canada Post and major carrier companies. Once an order has been processed, customers will receive a confirmation email, followed by another email containing a tracking number upon shipment.

Orders are typically processed and shipped within a 4-6 business day timeframe.

Please note that Igloobaby relinquishes any responsibility for order delivery once it has left our facility. All items will then become the sole responsibility and property of the customer.

It is the customer's responsibility to cover any applicable duties, tariffs, and customs fees associated with their order.

PICK UP IN STORE

If you would like to pick up your order from our retail store, please choose In-store pickup as your shipping option.

Once the order is processed and ready for pick up, a confirmation email will be sent to you. Our store is located at 3080 Granville Street, Vancouver BC. Pick up hours are Monday through Friday from 10 am to 5 pm. 

SHIPPING COST

Receive free standard shipping on orders over $300 in North America.

For orders over 300 CAD before tax and after all discounts, we offer free shipping within North America, which will be applied automatically at checkout. Please note that this offer cannot be applied to previous purchases and is not redeemable for cash or credit in any way. Other restrictions may apply.

It is important to note that Canada Post does not deliver to Post Office Boxes, and a signature will be required for all deliveries. Please be advised that we cannot accept responsibility for any delayed shipments, or any packages that may be lost or stolen during delivery.

The rest of the world.

We offer two shipping options for customers outside of North America. The first option is a non-tracked service, priced at $50, which can take up to 1-2 months for delivery via Canada Post. The second option is a tracked service, priced at $150, which can be expected to arrive within 10 business days via a major carrier.

Please note that delivery times may vary depending on the destination and other factors beyond our control. It is important to consider the shipping method and expected delivery times before placing an order.

Returns & Exchanges

Online Purchase — Return & Exchange Policy

Not, quite right? That’s OK. You can return online purchases in-store or mail it back to us following the step-by-step instructions below. 

Regular-Priced Merchandise

• Within 14 days: you can exchange your item, or we’ll issue you a merchandise credit on a gift card.
• Returns or exchanges on washed, worn or damaged items will not be valid. All original tags must be attached.
• If you return your items in-store, we can process an exchange or issue you a merchandise credit.

Sale Merchandise

• All marked-down items are final sales and are not eligible for refunds/exchanges. 

All accessories are final sale items.

We want you to be completely satisfied with your purchase from Igloobaby. If for any reason you are not, please contact us promptly at [email protected]. If you need to exchange clothing due to an incorrect size, we will be happy to assist you. Please note that customers are responsible for all shipping costs associated with returns and exchanges, unless the return is due to our error. We encourage you to ask any sizing questions before making a purchase to avoid disappointment.

To initiate a return or exchange, please contact us via email for authorization prior to shipping. Unauthorized returns may be refused upon delivery. Please include a copy of the invoice and ship the item(s) back to:

Igloobaby

3080 Granville St

Vancouver, BC V6H 3J8

All returns must be postmarked within 14 days of the package delivery date, and the items must be in their original, unworn, unaltered, undamaged, and unwashed condition, with all original tags attached.

Please note that shipping costs are non-refundable, and we recommend using a trackable shipping service for your return. Once your return is received and inspected, we will process your refund or exchange promptly.